Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
AVERAGE SHIPPING TIMES:
United States: 2-3 weeks
Canada: 3-4 weeks
United Kingdom: 3-4 weeks
Australia / New Zealand: 3-4 weeks
Europe: 3-5 weeks
Rest of the World: 4-5 weeks
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 5 business days following the day you placed your order.
OUT OF STOCK/BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
If you have any concerns, please contact us.